FEATURED CASE STUDIES
DiaLog / Healthcare
Service & Product Design | Patient Experience | Responsible AI
LEAD RESEARCHER AND SERVICE STRATEGY
Built inside a Philips incubator to support diagnosis uncertainty for women in navigating the NHS
5.7 million women in the UK are awaiting a diagnosis. Fragmented records, 15-minute consultations, and no continuity in patient records across clinical practices leaves patients without agency or a language for what they're experiencing. DiaLog is a Platform -as-a-Service that treats diagnosis limbo as a condition in itself, and builds the tools to navigate it.
Open Doors / Public Sector
Service Design | Participatory Research | Digital Transformation
LEAD RESEARCHER
Recommendations currently in private pilot for live probation programme to improve financial literacy serving 10k+ service users across Greater London
Mandatory attendance and random matching for group interventions remove motivation and impact program completion. Proxy research to prioritise user centered approach in a regulated environment with safeguarding constraints. Designed a 3-touchpoint service that earns trust and demonstrates value at every stage for service users and the increases confidence for practitioners delivering the programme.
St+art India Foundation / Placemaking
Experience Design | Cultural Programming | Institutional Partnerships
LEAD EXPERIENCE DESIGNER
Building India's iconic public art districts and immersive experiences with vision partners Asian Paints to make art accessible and inclusive.
Access to the arts in urban neighbourhoods remains locked behind exclusive galleries and museums. St+art’s programming, festivals and 60+ institutional partnerships help make cities a canvas for inclusive experiences that connect local authorities, artists and communities and build a coalition for democratising art.
About me
Based in London, roots in India.
As a designer and researcher I focus on how people navigate, adapt, and make sense of the world around them.
From systems thinking to behavioural factors, mapping, testing and building human centered experiences.
Freelance Researcher
2026
Qualitative, Fieldwork & Research Ops
MA Service Design
2024- 2025
Royal College of Art
Independent Design Consultant
2021-2024
Branding & Strategy
Experience Design Lead
2018 -2020
Programming, Partnerships & Exhibition Design
Product Designer
2017
UX Research, UI & Visual Design
BFA Graphic Design
2011-2016
Rhode Island School of Design
