Hi, I’m Richa
I’m an award-winning Service & Experience designer,
Creating conditions
for change with
human-centered design
Discovery to delivery, across public sector, healthcare, and built environments.
RECENT PROJECTS
DiaLog / Healthcare
Service & Product Design | Patient Experience | Responsible AI
A patient centered Platform-as-a-Service to help navigate diagnosis uncertainties by symptom tracking, sense making, and consultation preparation.
Build via a Philips incubator and winner of Service Design Network Award 2025.
Open Doors / Public Sector
Service Design | Participatory Research | Digital Transformation
A multiple touchpoint service intervention for Catch 22's live probation program with the Finance Benefit and Debt team (commissioned by Ministry of Justice).
*Recommendation currently in pilot.
St+art India Foundation / Placemaking
Art Direction | Way-finding | Creative Partnerships
Design systems, placemaking, immersive art experiences and creative partnerships to make public spaces accessible and inclusive.
Lodhi Art District (New Delhi) is India’s first public art district attracts high volume visitors annually. Built with vision partner Asian Paints.