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Richa Kejriwal

SENIOR DESIGNER & RESEARCHER
LONDON, UK

◉ CURRENTLY: OPEN FOR OPPORTUNITIES (UK WIDE)

I uncover real user insights,
shape strategy  centered  in evidence,
design for complexity with care.

FEATURED CASE STUDIES

DiaLog / Healthcare

Service & Product Design | Patient Experience | Responsible AI

A patient centered Platform-as-a-Service to help navigate diagnosis uncertainties by symptom tracking, sense making, and consultation preparation.

Build via a Philips incubator and winner of Service Design Network Award 2025.

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Open Doors / Public Sector

Service Design | Participatory Research | Digital Transformation

A multiple touchpoint service intervention for Catch 22's live probation program with the Finance Benefit and Debt team (commissioned by Ministry of Justice).

*Recommendation currently in pilot.

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St+art India Foundation / Placemaking

Experience Design | Cultural Programming | Institutional Partnerships

Design systems, placemaking, immersive art experiences and creative partnerships to make public spaces accessible and inclusive.

Lodhi Art District (New Delhi) is India’s first public art district attracts high volume visitors annually. Built with vision partner Asian Paints.

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behaviour shapes brands ~

strategy shapes systems ~

curiosity shapes change ~

behaviour shapes brands ~ strategy shapes systems ~ curiosity shapes change ~